Black Friday Sale FAQ's
Before You Shop
We know you might have a few questions before diving into our biggest sale of the year — and we’ve got you covered. Below you’ll find everything you need to know about KAIA’s Black Friday Sale, from how to claim your free gift to shipping, Afterpay and more. Ready to stock up on your favourites and fill your home with calm? Let’s go shopping.
1. When does the Black Friday Sale start and end?
Our Black Friday Sale starts at midnight Monday 3 November for subscribers’ early access and ends midnight Sunday 27 November— or while stocks last!
2. What discounts are available?
You’ll receive:
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30% off Reed Diffusers
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20% off Candles, including our Limited Edition Christmas Collection and Teacher Thank You Candle
Plus, a free gift with every order — choose from a Mini Pineapple Candle, Diffuser Refill, or $10 KAIA Gift Card.
3. How do I claim the free gift?
Your free gift will automatically be added to your order — no code needed. It’s our way of saying thank you for shopping small this holiday season!
4. Do I need a discount code?
No code required — all sale prices are automatically applied at checkout.
5. Can I use another discount code during the sale?
No, additional discount codes or offers can’t be combined with Black Friday pricing.
6. Can I choose my free gift?
Yes! Depending on stock availability, you’ll be able to select your preferred free gift in the cart or checkout. If one runs out, we’ll replace it with another gift of equal value.
7. Is free shipping still available?
Yes — you’ll still get free delivery on orders over $100 and free studio pick-up from our Gold Coast location.
8. Can I use Afterpay during the sale?
Absolutely! We accept Afterpay on all sale orders.
9. Can I return or exchange sale items?
As our sale stock moves quickly, we’re unable to offer returns or exchanges on discounted items, except where goods are faulty or damaged.
10. What if an item sells out?
Once an item sells out, it’s gone for good (especially limited editions like our Christmas scents). We recommend shopping early to avoid missing out.
11. Are the Christmas and Teacher Candles included?
Yes — both the Christmas Collection and Teacher Thank You Candle are included at 20% off.
12. How can I get early access next time?
Join our email list to get early access to future launches and VIP offers before the public.
Still Have Questions?
We’re always happy to help! If you can’t find what you’re looking for here, send us a message via our Contact Page or Instagram DMs I'm a real person behind the screen and love chatting all things scent, décor and gifting!